Personal Information

When you create an account or interact with our services, we may collect personal information such as your name, email address, and contact information.

Usage Information

We may collect information about how you access and use our services, including your IP address, browser type, and operating system, as well as information about your interactions with our platform.

Cookies and Similar Technologies

We may use cookies and similar technologies to collect information about your browsing activities and preferences. You can control cookies through your browser settings, but disabling cookies may affect your ability to use certain features of our services.

We may use the information we collect for the following purposes:

• To provide, maintain, and improve our services
• To communicate with you about your account and our services
• To personalize your experience and customize content
• To analyze usage trends and monitor the effectiveness of our marketing efforts
• To detect, prevent, and address technical issues and security vulnerabilities

We may share your information with third parties for the following purposes:

• With service providers who assist us in providing, maintaining, and improving our services
• With our business partners and affiliates for marketing and promotional purposes, with your consent where required by law
• In connection with a merger, acquisition, or sale of assets, where your information may be transferred as part of the transaction

We will not sell, rent, or share your personal information with third parties for their own marketing purposes without your consent.

We take reasonable measures to protect the security of your information and to prevent unauthorized access, disclosure, or alteration. However, no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee the absolute security of your information.

We retain your personal information for as long as your account remains active and for as long as needed to provide our services to you and to the organization you are associated with.

Because our platform is used to operate behavioral health (ABA) services, certain information must be retained well beyond the closure or deletion of an account. We retain user, session, and billing records for the longer of the period required by applicable law or the period needed to fulfill the purposes described below, which include:

• Ensuring that insurance claims associated with sessions can be fully submitted, adjudicated, reprocessed, reconciled, appealed, and audited
• Allowing the organizations we serve to meet their own clinical, financial, and regulatory recordkeeping obligations
• Supporting payer, government, or internal audits and any related disputes or investigations

Legal and Healthcare Record Retention

As a service used by healthcare providers, we and the organizations we serve are required to retain medical, behavioral health, and billing records to comply with the Health Insurance Portability and Accountability Act (HIPAA) and applicable state record-retention laws. Consistent with these requirements, we retain such records for a minimum of six (6) years, and longer where applicable law requires. State laws may mandate longer periods, and records relating to minors are generally retained until the individual reaches the age of majority plus the additional period required by the applicable state. We retain each record for at least the longest period required by applicable law.

When your information is no longer required for the purposes described above or to satisfy our legal, regulatory, tax, accounting, or audit obligations, we will securely delete it or de-identify it so that it can no longer reasonably be associated with you. Residual copies of data may remain in our backup systems for a limited period and are purged on a regular schedule.

You or your organization may request access to, correction of, or deletion of your personal information by contacting us. We will honor such requests except to the extent that we are required or permitted by law to retain the information, as described in this section.

You may update your account information at any time by logging into your account settings, and you may request deletion of your account and associated data. Deletion is subject to the limitations described in the Data Retention section above, as we may be required to retain certain records for claims processing, compliance, and legal obligations. You may also opt out of receiving marketing communications from us by following the unsubscribe instructions included in those communications.

We reserve the right to modify or update this Privacy Policy at any time, in our sole discretion. We will notify you of any changes by posting the revised policy on our website. Your continued use of our services following the posting of any changes constitutes acceptance of those changes.