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Frequently Asked Questions

Find answers to common questions about our services

How do I get started with Cognix Health?

Getting started is easy with our step-by-step process:

  1. Get invited to Cognix Health by your administrator
  2. Set up your practice profile and customize settings
  3. Add your team members and assign roles
  4. Import or add your patient records
  5. Setup your Subscription
  6. Start managing appointments and billing

Our onboarding team will guide you through the process and provide training resources.

What makes Cognix Health different from other practice management systems?

Cognix Health is specifically designed for behavioral health practices with unique features:

  • Behavioral health-specific goals, targets, and documentation templates
  • Automated insurance eligibility verification
  • Smart session management
  • Data Collection and Outcome Measurement
  • Custom treatment plan builders
  • Secure patient portal with resources

How does your appointment scheduling system work?

Our comprehensive scheduling system includes:

  • Smart availability management
  • Automated appointment notifications
  • Efficient session scheduling
  • Recurring appointment setup

Can I manage multiple locations or practices?

Yes, our platform supports multi-location practices with comprehensive features:

  • Separate schedules and staff management for each location
  • Unified patient records across locations
  • Custom forms and documents per location
  • Location-based reporting and analytics

Is Cognix Health HIPAA compliant?

Yes, we maintain strict HIPAA compliance through comprehensive measures:

  • Encrypted data storage and transmission
  • Regular security audits
  • BAA (Business Associate Agreement) provided
  • Role-based access controls
  • Audit logs of all system access
  • Regular staff training on HIPAA compliance

How do you handle data security and backups?

We implement comprehensive security measures:

  • 256-bit encryption for all data
  • Regular automated backups
  • Robust Third-Party Authentication
  • Automatic user-session timeouts
  • Regular penetration testing
  • Disaster recovery plans
  • 99.9% uptime

What billing and insurance features do you offer?

Our comprehensive billing system includes:

  • Integrated insurance eligibility verification
  • Automated claim submission
  • ERA (Electronic Remittance Advice) processing
  • Patient payment processing
  • Detailed financial reporting

How do you handle insurance claim submissions?

We streamline the claim submission process with:

  • Direct connections to major clearinghouses
  • Automated claim scrubbing
  • Real-time claim status tracking
  • Batch claim processing
  • Automated secondary/tertiary claim submission
  • Denial management tools
  • Integrated ERA processing

What kind of support do you provide?

We offer comprehensive support through multiple channels:

  • 24/7 technical support
  • Dedicated account manager
  • Live chat support
  • Detailed tutorials and documentation
  • Regular training webinars
  • Community forums
  • Priority support for critical issues
  • Custom training sessions available

Can I customize the system for my specific practice needs?

Yes, our platform is highly customizable with these options:

  • Custom forms and templates
  • Configurable workflows
  • Custom assessment tools
  • Personalized patient portals
  • API access for custom integrations
  • Custom reporting tools
  • Flexible role permissions