Introduction

This Cookie Policy explains how Cognix Health ("we", "us", or "our") uses cookies and similar tracking technologies when you visit our behavioral health practice management platform. We are committed to protecting your privacy and providing transparency about our data practices while maintaining HIPAA compliance.

What Are Cookies?

Cookies are small text files that are stored on your device when you visit our website. They help us provide and improve our services by enabling certain functionalities, analyzing usage patterns, and enhancing security. We use both session cookies (which expire when you close your browser) and persistent cookies (which stay on your device for a set period).

How We Use Cookies

• Essential Cookies: Required for the platform to function properly, including authentication, security, and HIPAA compliance measures.
• Functional Cookies: Enable features like remembering your preferences and settings.
• Analytics Cookies: Help us understand how users interact with our platform to improve our services.
• Security Cookies: Enhance platform security and protect against unauthorized access.

Types of Cookies We Use

• Authentication Cookies: Maintain your logged-in status and secure access to protected health information.
• Preference Cookies: Remember your language, theme, and other display preferences.
• Security Cookies: Prevent fraud and protect your account.
• Performance Cookies: Monitor platform performance and identify technical issues.
• Analytics Cookies: Collect anonymized data about platform usage and user behavior.

HIPAA Compliance and Cookies

Our use of cookies complies with HIPAA regulations. We implement appropriate technical and organizational measures to protect any personal health information (PHI) that may be associated with cookie data. Our cookies do not store any protected health information directly.

Third-Party Cookies

We use select third-party services that may place cookies on your device. These partners are carefully vetted for HIPAA compliance and data security standards. They include: - Analytics providers (with anonymized data) - Security and fraud prevention services - Performance monitoring tools All third-party services are bound by Business Associate Agreements (BAA) where applicable.

Cookie Management

• Browser Settings: You can modify your browser settings to control cookie acceptance, deletion, and notification preferences.
• Platform Settings: Our platform provides granular cookie consent options in your account settings.
• Cookie Opt-Out: You can opt-out of non-essential cookies while maintaining full access to critical platform functions.
• Note: Disabling essential cookies may impact platform functionality and security features.

Data Retention

We retain cookie data only for as long as necessary to fulfill the purposes outlined in this policy. Essential security and authentication cookies are typically session-based, while analytical data is retained for a limited period to support platform improvements and troubleshooting.

Updates to This Policy

We may update this Cookie Policy periodically to reflect changes in our practices or regulatory requirements. We will notify you of any material changes and obtain renewed consent where required.

Contact Us

If you have questions about our use of cookies or your privacy rights, please contact our Privacy Officer at [email protected] or through our Contact page.